When the interface stops being a screen: Headless, MCP and the new agentic architecture

Enterprise architecture is moving away from screens: systems of context, work, agency and engagement take their place, connected through APIs and MCP. Marcos Vilela, from Salesforce's Enterprise Architecture team for Latin America, shows how this vision becomes real, with processes run through assistants such as Claude and ChatGPT as the interface itself, drawing on his experience in Energy & Utilities.

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